eGarden Enterprise operates egarden.com.my. eGarden Enterprise is highly committed to protecting and securing all our users’ privacy such as your personal information, email address, credit card details and any other personal individually identifiable information. We will never sell and/or disclose your personal information to any third parties unless they are involved to complete your order. Our Privacy Statement applies to all our members to make sure everyone can experience safe and secure online shopping with egarden.com.my. We fully appreciate the trust that you place in eGarden and we will promise to protect your personal information. The following Privacy Statement discloses the use of your personal information.
1.1 Personal information that provided during registration process.
- First and last name
- Phone, fax and mobile number
- E-mail address
- Business Name (for merchants only)
- Business Documents (for merchants only)
1.2 Publishing Information
- E-mail address when post messages and comments
- Company profile
- Product Catalogues
- Other contents related to merchants
1.3 Payment Information
- Credit Card Number and Details
- Delivery Address
- Billing Address
- Transaction ID
- Tracking information from online back and cash in hand
- Titles of products purchased from us
1.4 Statistical Information
- Key Performance Indicator (KPI) measurement. For example pages view, number of page and sessions, best selling product, most popular shops, etc.
- User IP address, browser type, date and time of access and referrer URL
1.5 Communication Information
- E-mail address when Contact Us via email
- To process your inquiries, order, respond to your requests and improve our services.
- To bill customers on orders and track sales figures.
- To contact you regarding our promotion notices and other administrative notices.
- To improve our marketing and promotional efforts
- To administer and ensuring all the publishing information disclosed are legal and abide proprietary rights.
- To use the statistical information for analysis sales report, develop better marketing strategies and enhance our services for users.
- To use for Google Analytics, a web analytics service provided by Google Inc. Google will use all the information provided in cookies for evaluating your use of our website, compiling reports and providing services related to our website activity and internet usage.
- To maintain and solve all diagnose problems that may occur due to technical or non-technical problems.
- To provide your delivery address to our merchants in order to deliver your orders if the products are directly ship by our merchants.
eGarden will not disclose any of your information to any third parties except in the following cases:
- To comply with any legal obligation
- To enforce or apply our terms and conditions
- To protect the rights, property or safety of egarden.com.my, customers and merchants
eGarden reserve the right to transfer those information to the successor who in charged.
- All our employees and associated merchants are obliged by us to respect confidentiality.
- All your information will be encrypted by Secure Server Software which called SSL before it is sent to us.
- All the payment information will only be shared with banks. All credit card information is directly transferred to the payment department of the credit card processing bank.
- However, egarden.com.my will not be liable for any damages and/or losses due to unauthorized use, disclosure or any misuse of payment information including credit card information.
We reserve the sole right to change these Privacy Policies with or without notice. However we will not reduce your rights without your explicit consent.
Price and availability of the products sold on our website are subjected to change without notice.
Please feel free to Contact Us at anytime through our Customer Service System.